99 Apps believes gaming should be a source of joy, not stress. We want you to play within healthy limits, spend quality time with your family, and maintain financial well-being. Learn everything about responsible gaming on this page.
The core principles we follow to ensure responsible gaming at 99 Apps.
You must be 18 or older to join 99 Apps. KYC verification is required at registration and before your first withdrawal. Accounts found to belong to minors are closed immediately.
You can set your own daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately. Increasing one requires a 24-hour waiting period to prevent impulsive decisions.
Decide how long you'll play each day before you start. 99 Apps will automatically alert you when you reach your limit. Prioritising real-life responsibilities and family is what we encourage.
Sometimes you just need a break. Enable "Cooling Off" mode for anywhere from 24 hours to any duration you choose. You also have the option to permanently exclude yourself from the platform.
Gaming will automatically stop once you reach a set loss amount. This tool protects you from excessive losses and helps maintain your financial well-being.
If you're struggling, our support team is available 24/7. We also provide guidance to specialist counselling services — completely free and confidential.
Responsible gaming means enjoying gaming or betting as a form of entertainment — where you stay in full control of your time, money, and mental well-being. 99 Apps believes that when players engage mindfully and within set limits, gaming becomes a genuinely enjoyable experience.
Online gaming is growing rapidly in Bangladesh, with players of all ages looking for a responsible platform where entertainment is safe and transparent. 99 Apps is committed to meeting that need.
Gaming becomes a problem when it's no longer entertainment but a habit that affects everyday life — less time with family, loss of focus at work, financial strain. These are signals that it's time to take responsible gaming seriously.
Gaming doesn't have to be harmful to your mental health — as long as you play mindfully and within a set budget. The key is to play for fun, not as a primary way to make money.
It's not always easy to recognise when gaming is getting out of control. Ask yourself the questions below — if most of your answers are "yes", it may be time to seek help.
Am I spending more than my budget on gaming and regretting it later?
After a loss, do I feel the urge to chase it with bigger bets?
Am I hiding my gaming from family or friends?
Am I finding it hard to focus on work or study because gaming is always on my mind?
Am I taking out loans or dipping into savings to fund my gaming?
Do you feel irritable or restless when you're not playing?
If 3 or more of the above signs apply to you, please reach out to our support team right away. Asking for help isn't weakness — it takes real courage.
Follow these tips to build responsible gaming habits on 99 Apps. They're drawn from real experience — not just theory.
99 Apps backs responsible gaming not just in words, but with real tools. Log in to your account and access these features at any time.
Set a maximum limit on your daily / weekly / monthly deposits. Decreasing your limit takes effect immediately; increasing it takes 24 hours.
Set a daily limit on how many hours you can play. You'll receive an automatic alert when your time is up.
Your session will automatically end once you've reached a set loss amount. Protect yourself from chasing losses in the heat of the moment.
Take a break from gaming for anywhere between 24 hours and 30 days. Your account stays locked until the period ends.
If you feel you need a longer break, you can exclude yourself from the platform for 6 months, 1 year, or permanently. During this time, your account will be fully deactivated and you won't receive any marketing communications.
Not sure where to start when you're struggling? Follow the steps below.
The first step is admitting that you need help. There's no shame in it — in fact, it takes real self-awareness.
Log in to your 99 Apps account and set a deposit limit, session limit, or cooling-off period. It takes just 2 minutes.
Speak with our responsible gaming team via live chat or email. All conversations are completely confidential.
If needed, we can help connect you with a qualified mental health professional.
Let a family member or trusted friend know what you're going through. Their support can make recovery a lot easier.
Having trouble? Our responsible gaming team is available 24/7 and ready to help.
99 Apps is strictly for users aged 18 and above. Participation by minors is completely prohibited.
Gaming on 99 Apps is about more than winning — it's a safe, enjoyable experience. Join today and start your responsible gaming journey with all our protection tools at your disposal.